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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prosper Magic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (8)
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Leave a Review
Good Remedy
I ordered this remedy for my mother. Delivery is fast, delivery service to the apartment doors. I ordered several funds in this store at once. The branded box is packed in mica. Volume 20 ml. Shelf life is good. In the box is a small spray. How to use: rub into the roots of the hair, on clean hair. Of course, if you have a lot of gray hair, the remedy will not make them black. But for the Prevention of gray hair, if you have early gray hair from stress or other causes, it can help. Restores the integrity of the skin, prevents the appearance of dandruff, positively affects the production of melanin. Makes the hair stronger, helps to get a natural hair color and remove the Seine. Promotes the restoration of the hair bulb, nourishes the scalp, eliminating dandruff.
Delivery 2 weeks. Bottle 20 ml. The spray restores melanin production. Course 4 bottles. Has a light herbal smell, liquid in consistency. Apply 3-4 times a day on dry scalp and rub.
Excellent remedy, good quality. I recommend.
Fast delivery. Shelf life 3 years to 2022. Apply twice a day for a month. I recommend the store and his product.
I do not know how much will help from gray hair-not long used, but the hair strengthens well. The composition is very pleasant, it is convenient to use. I hope that the gray will be smaller, I will continue. With orders, delivery no problem. Everything is fast, the packaging is good. I recommend the store!
A perfect remedy for hair treatment. The composition is good, so I recommend.
it smells like herbs. How to use? Spray the spray on dry clean hair, especially in the area where there is gray hair. Use every day for 30 days. I recommend!