SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Prosper Magic (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

G***o

1 Mar 2020

Very good. Arrived in Brazil in a great time.

H***a

26 Feb 2020

works great thank you

P***l

Recommended! I used it because I dropped my eyelid, a single test session, the first 3 photos are 2 hours after making them and the next 3 days after healing, use anesthesic cream because it hurts, I'll upload more photos 1 month later, you still have to uninflamed. I'm glad!

A***s

10 Feb 2020

It took longer than expected, but it looks good quality arrived in good condition not yet tested

S***v

8 Feb 2020

Three weeks and the device I have ..... charged almost 80 percent. Until I used the instruction to translate first! How I will test so I will add photos!!! Thanks to the store for the quality goods!!!

S***e

25 Jan 2020

Fast and compliant perfect

R***z

21 Jan 2020

Fast shipping, looks good, still need to try, I will comment later on your experience

D***a

4 Dec 2019

It went to Sakhalin for almost three months, very long. In the usual package. Nothing hurt. Everything works. In the case I tried on a small mole, on my hand. It was scary. She disinfected, sprayed with ice cream from the pharmacy, and began to survive (unpleasant, but tolerable, the smell of burnt), then anointed with iodine. it turned out a brown crust, passed a week, heals for a long time. As the crust comes down, I will add a tip.