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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prosper Magic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (23)
5 Stars (23) |
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Leave a Review
Quality is good, Raser matches, delivery is fast
Beautiful! I love it very much. Very good material, tightens and wonderful. Thanks.
Very satisfied! Ordered L on the chest 102 cm. Sits very well, I will order more.
In appearance, I thought they would be small, but no, on my 79 cm under the breast and 95 cm og quite well village, even with tabs. Stretches well, the touch so pleasant. I am happy with the purchase. I recommend!
Bras are good, soft, with a cup. at 52 size and chest size, took XL, came up perfectly, does not press, even it was possible to take and L.
Quality is good. The color of the bright material is pleasant all as in the description. My wife like it so much.
Material is elastic and pleasant to the touch. Sit perfectly, I was very satisfied with the order. Thank you very much, I recommend it.
Very happy with the bras, extremely comfortable. I recommend it.
Tops are great. Comfortable and its not squeeze under the breast. I wear tops instead of T-shirts. I will definitely order more than once.
I ordered for my sister, the chest is very large, so I took 5XL, I didn't know the real size and was very afraid that it would not fit. But, Hurray!!! Everything came up and there is no discomfort, the elastic band does not press and inserts into the topic, support the chest. Thanks to the store.
Nice soft fabric, conforms to the description, thank you
Quality is very good, amazing! I adore such bras, it's convenient, nothing will crash ....
Good material and beautiful color. Thanks.
The material is pleasant to the body, stretches well and after washing does not change shape and does not stretch, Which is very good. for home is perfect, but for sports need a big Tightening. Very satisfied. I recommend it.
Very comfortable. On the bust 125 cm took 5XL. I can't feel it on myself. Just class! I recommend.
Package received good quality, we will prove durability.
All as in the picture, satisfied. Thank you
A good product, thanks.
The goods are good.
Really chic purchase. Bras stretch, dress easily.The material is soft synthetic, it dries well and quickly, especially without liner. Color as in the picture.
Very good quality! Fully corresponds to the description. Bras are pleasant to the body. On the chest 85D took XL. The Cup is good, it stretches perfectly. For sports is not suitable, but for home just right. Take a smaller size.
Good tops .. comfortable and pleasant to the body .. thanks to the store .. I recommend
Great quality, super comfy. Nice colours. Interior pads can be removed if wanted (they tend to move so my girlfriend decided to remove them and said she feels better). XXL size fits perfectly in a 90B. Easy care. Good for washing machine or hand wash. They dry fast. Very satisfied with store and these bras. Highly recommended.